Artificial Intelligence is no longer a futuristic technology; it’s already mainstream! Data volumes are doubling every 18 months, the winners are using AI to spot the trends, issues, and make suggestions on how to improve their business. This is not the future, it’s not the ‘rise of the robots’ – it’s here now & being used by business and others. […]
Will your 2020 competitive advantage be Insights driven powered by AI?
Artificial Intelligence is no longer a futuristic technology; it’s already mainstream! Data volumes are doubling every 18 months, the winners are using AI to spot the trends, issues, and make suggestions on how to improve their business. This is not the future, it’s not the ‘rise of the robots’ – it’s here now & being used by business and others.
Artificial Intelligence in Dynamics 365 (embedded intelligence)and Salesforce (Einstein)increase productivity and help you grow through advanced insight. We at Dogma Grouphelp you transform your business through the AI technologies of today so you will be ready for tomorrow. As a CRM and ERP specialist, we use our technical expertise and proven project skills to focus on real outcomes.
According to a recent Forbes Insights survey of 300-plus executives, 95% believe that AI will transform their organisation. The most significant business benefits corporate leaders see from Artificial Intelligence include:
Let’s dive into some of the business benefits you can derive from AI:
1. Better Business Decisions with AI based Analytics
Make well informed, data-driven decisions with AI based analytics. Continuously analyse customer interaction, activities, meetings, and communications with Relationship Insights and leverage Microsoft’s Power BI to explore your data in a variety of graphical visualizations, including charts, graphs, or scatter diagrams. Likewise, analyse big data and customer interactions to generate new options and get a 360-degree view of your customers.
2. Improve Productivity through AI
According to McKinsey, 45% of the activities done by humans could be automated with technology. How could this benefit your organisation’s efficiencies? AI being built into Microsoft’s Dynamics 365 and into Salesforce, improves existing resources and provides insight that human eyes alone might miss. Moreover, introducing AI can also lead to smoother workflows, improved work quality, and increased reliability.
3. Increase Customer Demand and Improve Marketing Results
Incorporating AI into sales and marketing will help your business in many ways. AI-based applications can customize the sales and marketing information depending upon your consumers. Create Customer Journey and Cross-Sell/Up-sell, as product suggestions are available for a product line item where product relationships have been defined.
4. Prioritise the Best Leads & Opportunities, and Win more Deals
Increase conversion rates by using machine learning to prioritise leads and opportunities with the highest likelihood to convert. Lead Scoring- can score and grade all leads automatically based on behavior-tracking data, lead configuration and other behavior defined in lead scoring models. Likewise, you can also recommend products to your customer using the likes of Cortana Intelligence Suite that suggests additional items personalised to your customers.
5. Automate your Operations with Predictive Sales & Inventory Forecast
Get a holistic view of inventory and optimize your supply chain with products such as Dynamics 365 for Business Central. Predict potential sales using historical data and get a clear overview of expected stock-outs. Maintain the right amount of inventory by automatically calculating stock levels, lead times, and reorder points to meet customer demands and save time.
6. Earn Customers for Life and Deliver Positive Customer Experiences
Today 63% of people prefer to message a chat bot vs. talk with a human when communicating with a business. AI chatbots is a boon for businesses in this digital era- keeping the customer engaged and solving their queries promptly in a highly efficient manner. All in all, provide exceptional customer service with intelligent virtual agents and enable your customer service team to enhance service with AI-driven insights.
To sum up, seeing the importance of AI is one thing; weaving it into a business successfully is another. At Dogma Group our services go beyond traditional automation to build deeper relationships with embedded intelligence, helping you turn relationships into revenue. We believe in making AI accessible to everyone by transforming your growing volume of data into intelligent insights!
Contact us today for a no-obligation consultation on 01296 328 689. Or email us at email@example.com
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Salesforce October 14 Release: Execute Powerful Case Resolution with These 5 Service Cloud Features
Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to...read more
Close Deals Faster and Grow your Business with Salesforce October 14 Release!
Salesforce has decided it’s time for the Winter ’20 version, globally available on October 14, 2019. As a Salesforce user, you can drive customer engagement, track customer information, make insightful decisions, and deliver exceptional experience.
Let’s have a look at some of the new Salesforce October 14 Updates features to bring your company and customers together:
1. Get Incredible Mobile Experience with New Mobile-App
Sales teams will love this modern UI and improved user experience navigation! This major update means that all information in the Salesforce environment can now be accessed even more easily via mobile. Reduce training time and delight users across devices no matter how or where they work.
2. Connect with Customers via WeChat and WhatsApp
Let customers communicate with support agents using WhatsApp and WeChat. Winter ’20 brings in the much-awaited ability to integrate service console with WeChat and WhatsApp, bringing even more power to customer service agents allowing them to get in touch with customers and track conversations.
3. Improve Sales Process & Deliver Uniform Sales Experience
Sales representatives now have everything they need to sell faster all in one screen. From following up on leads and assessing companies to identifying key contacts and more, Salesforce has it covered. Your sales managers can now see customer engagement along with the performance of the sales team.
Sales managers can create sales cadences- sales process steps-depending on the results of a call with prospects. For instance, for each step in the sales process you can see the number of calls made, emails sent, and emails opened.
4. Find a Time That Works for Everyone!
Your Sales team will love the calendar availability view as they can start scheduling business even faster. View, create, and edit events in a day, week, or month. You can also see any calendars shared by your colleagues. Sales personnel can easily scan who’s free to make a client pitch or host a lunch. See event details faster as everything you want is here at a glance!
5. Personalise your Search and Get Instant Reports
Can’t find a report or don’t have time to create one? Get instant access to important data by turning your search terms into record filters with conversational search. Just enter search terms the way you start a conversation. For example, enter “my closed cases this month” to see a list of your recent cases with a closed status.
Get search results based on what’s important to you- geographical locations, product areas, industries and people- with search personalisation.
6. Integration with Gmail Just Gets Better- Email Improvements
Boost customer engagement by automating and personalising your email marketing at scale. Sales teams now get reminders to log emails from Gmail to salesforce, schedule emails to send later and track emails- thus giving sales team flexibility and control over their workflow.
7. Save Paper with Printable View for Lists
You don’t need to print your entire screen just to make a hard copy of your list. Generate a simple, summarized, ink-saving view of your lists and related lists with Printable View.
8. Automate Customer Feedback with Salesforce Surveys
Win more customers by getting to know their needs and concerns. Customer surveys can be sent out automatically. For example, you can easily conduct surveys to gather data on your products, promotions, or overall customer experience.
9. Access the Recycle Bin in Lightning Experience
Easily see deleted items in the Recycle Bin in Salesforce Lightning, which can be very useful if you accidentally remove an item. You no longer need to switch to previous version- Salesforce Classic- to access the Recycle Bin.
Keep up to date with the latest Salesforce October 14 updates by reading our other blogs. The coming Salesforce update will turn on Lightning Experience for all businesses that haven’t done so yet!
Want to check out everything Salesforce offers? Contact us today for a no-obligation consultation on 01296 328 689. Or email us at firstname.lastname@example.org
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Built-in Artificial Intelligence with Microsoft Dynamics 365
Microsoft Dynamics 365 comes with heaps of built-in artificial intelligence. So much so, it may seem a daunting prospect to get to grips with all the available functionality. The good news is that as a built-in solution, the functionality is available out-of-box and does not require further code.
We have put together a quick checklist of all the available built-in artificial intelligence across the Dynamics 365 solutions:
Continuously analyses customer interaction data such as activities, meetings, communications and other sources. It does this to help you understand your business relationships, evaluate your activities and choose the best path forward.
Can score and grade all leads automatically based on behaviour-tracking data, lead configuration and other behaviour defined in your lead scoring models. The system is extremely flexible so you can configure and assign lead scoring models to match precise business needs.
Product suggestions are available for any product line item where product relationships have been defined.
Demand forecasting is used to predict independent demand from sales orders and dependent demand at any decoupling point for customer orders. It is a built-in feature for Dynamics 365 for Operations, to help manufacturers and other large producers create forecasting processes. It will generate a statistical baseline forecast from historical data. The system automatically removes outliers and creates measurements of forecast accuracy.
Knowledge Base Insights
A knowledge base is repository of knowledge about your data that enables you to understand and maintain its integrity. From the repository, you can perform Knowledge Discovery, a computer assisted process which identifies data inconsistencies and syntax errors and proposes changes to data.
Cash Flow Forecast
You can use cash flow to easily create a short-term forecast that predicts how and when you expect money to be received and paid out by your business. Cash Flow can be used from pre-set templates within Excel or a series of tasks within Dynamics 365.
Built using Cortana Intelligence Suite, this app suggests additional items personalised to your customers.
PreEmptive Analytics is a client managed solution (on-premises or in a private cloud) that provides critical insight into the adoption, usage, performance, and security issues of production applications to facilitate Development and Operations.
Predictive Sales & Inventory Forecast
This is a function of Dynamics 365 for Financials. The Sales and Inventory Forecast extension predicts potential sales using historical data and gives a clear overview of expected stock-outs. Based on the forecast, the extension helps create replenishment requests to your vendors and saves you time.
Acquired posts are analysed by the machine-learning based algorithm to detect authors intention. Posts are scored against the algorithm and marked with the intentions identified.
See the perception of a post and sentiment value using the sentiment algorithm in the original language. The sentiment value results in a positive, negative, neutral or unknown sentiment for a post.[/text-with-icon][vc_column_text]Dynamics 365 comes with a whole host of functionality. The best way to experience it is through a tailored demonstration. To book your a bespoke demo, please contact us on 01296 328 689 or email email@example.com.
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AI for small business moves a step closer with Sage
Sage responds to small business appetite for cloud and AI, moving business builders closer to world of invisible accounting
A new blog from Sage today announces that it will be building on invisible accounting plans with a series of new launches. Sage research suggest that around half of small businesses say they are ready to run their companies using Bots and AI, according to a new global study.
Today Sage, announced a range of business statistics and future plans. These include:
- Global Innovation – announcing new availability of 5 accounting cloud solutions across 7 global markets for business of all sizes.
- 20,000 Sage AI users can’t be wrong – tens of thousands of ‘new to Sage’ customers adopt accounting chat bot Pegg in 6 months since launch.
- Over 100 new and fully integrated ISV’s – on the Sage Marketplace – building on Sage’s heritage of strong partnerships, including global relationships with Salesforce, Microsoft, Apple and Slack.
- Invisible accounting by 2020 – leading the business builders of tomorrow towards an ‘invisible accounting’ environment so they can focus on building their business.
Jacqueline de Rojas, Managing Director: UK & Ireland – Northern Europe, commented: “Our new Sage solutions are built to support the mobile and automated way in which our customers want to run their businesses. They are designed to empower business builders to automate back-office functions, operate with mobility in mind and live in a world where there is virtually no finance admin. Busy business owners want ‘invisible accounting’.”
The new products launched in the UK & Ireland include:
- Sage 50c – This new version is complemented by real-time insight, and is designed to give Sage 50 customers complete control over their accounts. Plus with the added benefit of Microsoft Office 365 integration.
- Sage People – Sage People is a new fast and flexible cloud Human Capital Management (HCM) solution for mid-sized businesses and enterprises. Now available in the UK, US, Canada and Australia.
The AI revolution…
Over 1 million new customers have followed Sage to the cloud, resulting in a 46% increase in subscription relationships. Today, Sage announced that the first accounting chat bot Pegg now has over 20,000 users in 110 countries, and outlined how it was responding to this move to mobile, live, cloud accounting that integrates with AI technology.
Following market research conducted by Sage, which showed that 64% of small business owners would welcome “invisible accounting”, Sage announced its commitment to providing business builders and entrepreneurs with just that by 2020.
Sage CTO, Klaus Michael Vogelberg said “Because entrepreneurs don’t go into business to manage taxes and admin, our vision is to create a business environment for entrepreneurs where these tasks are invisible by 2020, freeing up business builders to follow their dreams.”
To read the full article from Sage, please click here