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Salesforce October 14 Release: Execute Powerful Case Resolution with These 5 Service Cloud Features

Salesforce has unveiled its Winter ’20 Release plan, with updates scheduled to roll out globally from October 14, 2019. AI is both the highlight and the driving force of Service Cloud’s advanced new features, as Einstein is enabling you to handle cases faster and better with the power of AI. Smarter case assignments, bot-powered knowledge articles and omni-channel customer support are some […]

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7 Upcoming Dynamics 365 for Sales Features to Accelerate Your Sales Process

The October 2019 release brings lots of brand-new capabilities and enhancements in Dynamics 365 for Sales features – improved email communication, multitasking, simplified lead management, business card scanning, and LinkedIn Sales Navigator integration. Here are the 7 major Dynamics 365 for Sales features updates. 1.     Easily Manage and Keep Track of Leads Sales teams won’t […]

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