Whether you are an organisation that operates around the clock, globally, or in the UK; we’ve got you covered with a range of support options tailored to your needs.
Benefits included as standard within all support packages
In addition to access to our technical support desk, you will get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.
User adoption is one of the greatest challenges in getting value from your CRM or ERP implementation. To make sure your users (and ultimately, your organisation) is getting full value from your chosen CRM and/or ERP implementation, we run a report on system usage (providing this is enabled on your chosen platform) and send an annual questionnaire to your users to uncover any roadblocks or points of pain preventing them from getting the most from their implementation. We then provide you with a findings report and recommendations on how to address any user adoption issues that are uncovered.
Are you paying too much for your licenses? As your business evolves and does your chosen platform, we help you reassess your user licenses annually to make sure you are not paying more than you need to.
Can’t see what you are looking for? We are also able to build bespoke packages specific to your unique requirements, whether you require specific support hours or any combination of the following add-on services.
Test the latest upgrades on a sandbox environment before they are deployed to your live environment
Administer your users, make standard configuration changes and pull reports plus many other system admin tasks
Get technical helpdesk support for your test environments
Bank professional services hours that can be purchased upfront and used against our full range of professional services as and when you need them.
Just some of the activities our consultancy hours can be used against:
Examples of how we can help:
Make time for the activities that matter most by outsourcing back-office data tasks and processes to our highly efficient and cost-effective managed services team.More about Managed Services