Service Cloud has many benefits for its users which has established itself as one of the leading Service Cloud providers. One of its best features is that it centralises all relevant help desk processes on a single platform enables its users to deliver consistent and reliable customer service. Other interaction modules like rich knowledge bases social media profiles, service centers etc are also available.
Salesforce’s Service Cloud Mobile is an important feature which enables its users to provide service from virtually any device. Einstein Bots, which is connected to all CRM data, is another important feature of Service Cloud that frees agents from doing repetitive tasks.
Suitable for both B2B and B2Cs, Salesforce Service Cloud offers outstanding benefits for its customers. Service cloud can reduce the service delivery process dramatically and help your organisation leverage important data to continually improve customer service.
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.Services
Its no point having an all singing, all dancing CRM if your users don’t understand the benefits. Our approach ensures your users are supported through your CRM journey and love the final outcome.Change Management